remote Healthcare Advisor with Dutch

Boeva Tech; Moita; Teletrabalho; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Relocation package

Resumo da oferta

Boeva Tech in Porto is hiring a Customer Service Representative for Diabetes Medical Devices. You will support patients and healthcare professionals via phone, email and chat, primarily in Dutch with English as needed.

You will work in rotative shifts with a focus on empathy, accuracy, and compliance with quality standards, reporting to the Team Leader. Training is provided, and relocation to Porto is offered as part of a comprehensive package.

Qualificações

• Fluency in Dutch (C2) is essential.
• Advanced English (C1) for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.

Responsabilidades

• Provide outstanding customer service in Dutch (C2) with English (C1) support when required.
• Handle inquiries, incidents, and questions regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Collaborate with Team Leader to maintain operational excellence.

Conhecimentos

Dutch (C2)

English (C1)

Empathy

Communication

Problem solving

Descrição da oferta de emprego

Office inPorto| remote fromPortugal mainland | Full-Time | Start Date: 22/10/26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Dutch (C2), with support in English (C1) when required.

• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.

• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.

• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.

• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts – Monday to Sunday, 7 am - 10 pm

• 2 days off weekly (rotative, provided 1 month in advance).

• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

We value your commitment and reward it generously:

• Base Salary: €1,100 gross/month (14 months).

• Meal Allowance: €7.63 net per working day, €167,86/month

Who We're Looking For

• Fluency in Dutch (C2) – essential.

• Advanced English (C1) – for internal communication and training.

• Excellent communication, empathy, and problem-solving skills.

• Ability to work in rotative shifts and thrive in a multicultural environment.

• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

• Be part of a project that directly impacts patients' health and well-being.

• Thrive in a supportive, international work culture with career growth opportunities.

• Enjoy a smooth relocation to sunny Porto with our comprehensive package.

• Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

We know your time is valuable—our process is clear, fast, and candidate-focused:

1. Eligibility check

2. First interview call

3. Online assessment

4. Interview with Recruitment Team

5. Optional Client Interview

6. Job Offer

7. Welcome aboard!