Order and Tech Support (Dutch-speaking) - Medical Equipment Remote

Concentrix; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bring-a-friend bonus opportunities

Full paid training

Job summary

Concentrix in Porto is seeking a Dutch-speaking Customer, Order and Technical Support representative for medical equipment. In this role, you will provide technical support, manage order intake, and assist customers through various channels. The ideal candidate should be fluent in Dutch and have a C1 level in English, along with excellent communication skills and a strong customer service orientation. The position offers a competitive salary and full paid training. Candidates must be legally authorized to work in Portugal.

Qualifications

• Fluent in Dutch and C1 English, ability to support multiple markets.
• Excellent communication skills with a strong customer service orientation.
• Experience in handling disputes and emergencies in a calm manner.

Responsibilities

• Deliver technical support and troubleshooting for medical devices.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers through various communication channels.

Skills

Fluent in Dutch

C1 level in English

Strong customer service orientation

Excellent communication skills

Problem-solving skills

Organizational skills

Calm under stress

Job description

Customer, Order and Technical Support (Dutch‑speaking) - Medical Equipment

What You Will Do In This Role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your Qualifications

• Fluent, both verbal and written, in Dutch + C1 level in English.
• Ability to support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Possess problem‑solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Porto, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.