Remote German-Speaking Support Advisor - Portugal

Cloudheight Solutions; Portugal; Remote; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Remote work in Portugal

Private health insurance

Career development and growth

International, multicultural team

Paid training

Job summary

Cloudheight Solutions is hiring a German-speaking customer support specialist to work remotely from mainland Portugal. You will help customers via phone, email and chat with account, billing and service inquiries while ensuring a high-quality experience.

Fluency in German and English (C2) is required. You should be comfortable with digital tools, proactive, and capable of thriving in a fast-paced environment. A permanent contract follows after a 6-month probation period.

Qualifications

• Fluent German and English (minimum C2).
• Previous experience in Customer Support or a Contact Centre is a plus.
• Excellent communication and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, proactive and able to work in a fast-paced environment.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

Skills

German

English

Customer support

Job description

Cloudheight Solutions is hiring a German-speaking customer support specialist to work remotely from mainland Portugal. You will help customers via phone, email and chat with account, billing and service inquiries while ensuring a high-quality experience.

Fluency in German and English (C2) is required. You should be comfortable with digital tools, proactive, and capable of thriving in a fast-paced environment. A permanent contract follows after a 6-month probation period.