German-speaking Remote Customer Support Specialist

Cloudheight Solutions; Portugal; Remote; EUR 27,000 - 30,000; Full time

Benefits offered by this job

Private health insurance

Remote work in Portugal

Career development and training

Job summary

Cloudheight Solutions is seeking a German-speaking customer support specialist for a 100% remote role in mainland Portugal. You will handle inquiries via phone, email and chat, assisting with account, billing, and service questions while delivering an outstanding customer experience.

The role requires fluent German and English (C2), strong communication, and problem-solving skills. It offers a permanent contract after 6 months, a Monday–Friday schedule, and extensive training in a multicultural

Qualifications

• Fluent German and English (minimum C2).
• Previous experience in Customer Support or a Contact Centre is a plus.
• Excellent communication and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, proactive and able to work in a fast-paced environment.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

Skills

German language

English language

Customer support

Communication skills

Job description

Cloudheight Solutions is seeking a German-speaking customer support specialist for a 100% remote role in mainland Portugal. You will handle inquiries via phone, email and chat, assisting with account, billing, and service questions while delivering an outstanding customer experience.

The role requires fluent German and English (C2), strong communication, and problem-solving skills. It offers a permanent contract after 6 months, a Monday–Friday schedule, and extensive training in a multicultural