Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Matosinhos; À distance; EUR 13 392 - 15 624; Plein temps

Avantages offerts par ce poste

Initial paid training period

Performance bonus of EUR 120/month

Health insurance fully covered after 6 months

Résumé du poste

A leading rental service provider is seeking a Customer Service Representative fluent in German for a remote role based in mainland Portugal. The successful candidate will assist customers with inquiries related to rental services, ensuring outstanding support. Previous experience is beneficial but not mandatory. Enjoy a competitive salary, performance bonuses, and health insurance after the initial training period.

Qualifications

• Fluency in German required.
• Experience in customer service is an advantage.
• Must be based in mainland Portugal.

Responsabilités

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations and billing.
• Provide outstanding customer support.

Connaissances

Fluency in German (C2 level or above)

Good command of English (B2 level or above)

Strong communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Description du poste

Overview

Remote German-Speaking Customer Care (Rental Cars)

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours

40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:

• Monday to Friday: rotational shifts between 07:00 AM – 08:00 PM
• Saturday: 08:00 AM – 04:00 PM
• Sunday: 08:00 AM – 05:00 PM
• Two rotational days off per week

Required Documents

• EU ID or Residence Card for Portugal

Requirements

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays
• Must be based in mainland Portugal, anywhere except the Lisbon Metropolitan area
• No relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help

How to Apply

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!

Salary & Benefits

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. EUR 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered