Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Lagos; Remote; EUR 16,740 - 18,972; Full time

Benefits offered by this job

Initial paid training

Performance Bonus

Meal Allowance

Health Insurance

Job summary

A leading customer service solution provider seeks a Remote German-Speaking Customer Care Representative to assist customers with rental car inquiries. This role requires fluency in German, good English skills, and effective communication abilities. The successful candidate will work from mainland Portugal, following a rotational shift pattern, and will receive training and performance bonuses. Apply now with your updated CV in English.

Qualifications

• Must be fluent in German and have a good command of English.
• Previous customer service experience is a plus but not mandatory.
• Available to work in rotational shifts, including weekends.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Handle reservations, billing issues, and policies inquiries.
• Ensure outstanding customer support and satisfaction.

Skills

Fluency in German (C2 level or above)

Good command of English (B2 level or above)

Strong communication skills

Problem-solving skills

Basic computer skills

Job description

Remote German-Speaking Customer Care (Rental Cars)

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours

40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:

• Monday to Friday: rotational shifts between 07:00 AM and 08:00 PM
• Saturday: 08:00 AM 04:00 PM
• Sunday: 08:00 AM 05:00 PM
• Two rotational days off per week

Required Documents

• EU ID or Residence Card for Portugal

Requirements

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays
• Must be based in mainland Portugal—anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we may be able to offer you a different role with relocation help)

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!

Salary & Benefits

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. EUR 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered