Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Faro; Teletrabalho; EUR 16 740 - 20 088; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial paid training period

Performance Bonus: EUR 120/month

Meal Allowance: EUR 7.23/day

Health Insurance after 6 months

Resumo da oferta

A leading rental car customer service provider is seeking a Remote German-Speaking Customer Care Representative to assist customers with inquiries. Candidates must be fluent in German and have a good command of English. The role offers full-time hours with a rotational shift schedule. Salary includes bonuse. Apply now with your CV!

Qualificações

• Fluency in German written and spoken.
• Good command of English written and spoken.
• Strong communication and problem-solving skills.

Responsabilidades

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations, billing, and policies.
• Provide outstanding customer support.

Conhecimentos

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Basic computer skills

Descrição da oferta de emprego

Remote German-Speaking Customer Care (Rental Cars)

Job Openings Remote German-Speaking Customer Care (Rental Cars)

About the job Remote German-Speaking Customer Care (Rental Cars)

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours

40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:

• Monday to Friday: rotational shifts between 07:00 AM 08:00 PM
• Saturday: 08:00 AM 04:00 PM
• Sunday: 08:00 AM 05:00 PM
• Two rotational days off per week

Required Documents

• EU ID or Residence Card for Portugal

Requirements

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays
• Must be based in mainland Portugal-anywhere apart from LisbonMetropolitan area (no relocation assistance is provided for this role;if you need relocation, please apply and mention it separately and wewill be able to offer you a different role with relocation help :)

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!

Salary & Benefits

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered