Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Castelo Branco; Remote; EUR 16,740 - 22,320; Full time

Benefits offered by this job

Initial paid training

Performance Bonus: EUR 120/month

Complexity Bonus: EUR 30/month

Meal Allowance: EUR 7.23/day

Health Insurance

Job summary

A leading rental car service provider is seeking a Remote German-Speaking Customer Care Representative. Candidates must be fluent in German and possess good English skills. The role involves assisting customers with inquiries and ensuring satisfaction. The job comes with a permanent contract and various benefits including performance bonuses and health insurance. This position is available remotely in mainland Portugal, excluding the Lisbon Metropolitan area.

Qualifications

• Fluency in German (C2 level or above) is required.
• Good command of English (B2 level or above).
• Customer service experience is a plus, but not mandatory.

Responsibilities

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations, billing, and policies.
• Ensure customer satisfaction through outstanding support.

Skills

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Job description

Remote German-Speaking Customer Care (Rental Cars)

Job Openings Remote German-Speaking Customer Care (Rental Cars)

About the job Remote German-Speaking Customer Care (Rental Cars)

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities:

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours:

• 40 hours/week, 8 hours/day, following rotational shift pattern
• Monday to Friday: rotational shifts between 07:00 AM – 08:00 PM
• Saturday: 08:00 AM – 04:00 PM
• Sunday: 08:00 AM – 05:00 PM
• Two rotational days off per week

Required Documents:

• EU ID or Residence Card for Portugal

Requirements:

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays
• Must be based in mainland Portugal-anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help)

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!

Salary & Benefits:

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. EUR 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered