Remote German-Speaking Car Rental Customer Care

Cross Border Talents; Castelo Branco; Remote; EUR 16,740 - 22,320; Full time

Benefits offered by this job

Initial paid training

Performance Bonus: EUR 120/month

Complexity Bonus: EUR 30/month

Meal Allowance: EUR 7.23/day

Health Insurance

Job summary

A leading rental car service provider is seeking a Remote German-Speaking Customer Care Representative. Candidates must be fluent in German and possess good English skills. The role involves assisting customers with inquiries and ensuring satisfaction. The job comes with a permanent contract and various benefits including performance bonuses and health insurance. This position is available remotely in mainland Portugal, excluding the Lisbon Metropolitan area.

Qualifications

• Fluency in German (C2 level or above) is required.
• Good command of English (B2 level or above).
• Customer service experience is a plus, but not mandatory.

Responsibilities

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations, billing, and policies.
• Ensure customer satisfaction through outstanding support.

Skills

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Job description

A leading rental car service provider is seeking a Remote German-Speaking Customer Care Representative. Candidates must be fluent in German and possess good English skills. The role involves assisting customers with inquiries and ensuring satisfaction. The job comes with a permanent contract and various benefits including performance bonuses and health insurance. This position is available remotely in mainland Portugal, excluding the Lisbon Metropolitan area.