Remote German-Speaking Car Rental Support Specialist

Cross Border Talents; Viana do Castelo; Teletrabalho; EUR 16 740 - 20 088; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial paid training period

Extras for working on Sundays and public holidays

Performance Bonus: EUR 120 per month

Complexity Bonus: EUR 30 per month

Meal Allowance: EUR 7.23 per working day

Health Insurance

Resumo da oferta

A renowned rental car company seeks a Remote German-Speaking Customer Care representative. In this role, you will assist customers with inquiries and ensure their satisfaction. Fluency in German (C2) and a good command of English (B2) are required. Previous customer service experience is an advantage. This is a full-time remote position based in mainland Portugal, offering a performance bonus and other benefits.

Qualificações

• Fluency in German (C2 level or above), written and spoken.
• Good command of English (B2 level or above), written and spoken.
• Previous experience in customer service is an advantage but not mandatory.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle customer inquiries efficiently.
• Basic computer skills and ability to learn new systems quickly.
• Availability to work in rotational shifts, including weekends and holidays.

Responsabilidades

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations, billing, and policies.
• Provide outstanding customer support and ensure customer satisfaction.

Conhecimentos

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Descrição da oferta de emprego

A renowned rental car company seeks a Remote German-Speaking Customer Care representative. In this role, you will assist customers with inquiries and ensure their satisfaction. Fluency in German (C2) and a good command of English (B2) are required. Previous customer service experience is an advantage. This is a full-time remote position based in mainland Portugal, offering a performance bonus and other benefits.