Remote German-Speaking Automotive Support Agent

Volkswagen Group Services GmbH; Palmela; Presencial; EUR 15 732 - 17 805; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Growth opportunities

Training programs

Resumo da oferta

Volkswagen Group Services GmbH in Portugal is seeking a Junior Contact Center Agent (German Speaker) for a fully remote project. You will handle inquiries about products and services, resolve complaints, and support customers across multichannels.

Requirements include a high school diploma, German at least C1, English a plus, and experience with CRM systems and help desk software. You will train new staff and contribute to quality service and customer satisfaction.

Qualificações

• High school diploma or equivalent (mandatory).
• Minimum 1 year of previous work experience in Service Center or similar business (preferred).
• Native-level German or minimum C1 proficiency (mandatory).
• Fluency in English (is a plus).
• Familiarity with the automotive industry (advantage).
• Experience using help desk software and remote support too.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsabilidades

• Answering customer inquiries about products and services, e.g., staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via multichannel.
• Identifying customer needs and helping customers using specific features.
• Analyzing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.

Conhecimentos

German (C1+)

English (fluent)

Communication skills

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

Help desk software

CRM systems

Descrição da oferta de emprego

Volkswagen Group Services GmbH in Portugal is seeking a Junior Contact Center Agent (German Speaker) for a fully remote project. You will handle inquiries about products and services, resolve complaints, and support customers across multichannels.

Requirements include a high school diploma, German at least C1, English a plus, and experience with CRM systems and help desk software. You will train new staff and contribute to quality service and customer satisfaction.