Remote French-Speaking Customer Support Consultant

Axa Venture Partners; Lisboa; Teletrabalho; EUR 21 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €1900–€2150 (14 installments)

Learning budget €2,000

Meal card €7.63/day

Paid vacations 22+1 days

Birthday day off

Sabbatical 4 weeks every 3 years

Home office budget €500

Pension

Virtual team socials

After-hours drinks

Resumo da oferta

Sendcloud is seeking a Customer Support Consultant to be a primary contact for B2B merchants across calls, live chat, and tickets. You’ll handle onboarding questions and shipping escalations, ensuring fast, clear resolutions and a high-quality customer experience.

A clear path exists toward QA, coaching, or process improvement. You’ll own the queue with urgency, translate technical details into practical steps, and build deep knowledge of carrier integrations while collaborating with teammates

Qualificações

• Fluent in French and English, both spoken and written.
• Based in Vale Do Tejo region.
• Ability to juggle multiple conversations across channels.
• Willingness to learn new digital tools and platforms.

Responsabilidades

• Support merchants across calls, live chat, and tickets — resolving shipping issues.
• Guide customers through the platform with clear, practical steps.
• Own the queue with urgency and accountability; treat each open ticket as a priority.
• Identify recurring pain points and escalate to fix upstream rather than patching symptoms.
• Build deep product knowledge of carrier ecosystem and integrations.
• Collaborate with Support team to share knowledge and raise overall service quality.

Conhecimentos

French & English proficiency

Multitasking

Communication skills

Customer-facing experience

Descrição da oferta de emprego

Sendcloud is seeking a Customer Support Consultant to be a primary contact for B2B merchants across calls, live chat, and tickets. You’ll handle onboarding questions and shipping escalations, ensuring fast, clear resolutions and a high-quality customer experience.

A clear path exists toward QA, coaching, or process improvement. You’ll own the queue with urgency, translate technical details into practical steps, and build deep knowledge of carrier integrations while collaborating with teammates