Remote Dutch-Speaking Customer Support Specialist

Sendcloud; Lisboa; Teletrabalho; EUR 21 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €1900-€2150 (14 installments)

Learning budget €2,000

Meal card €7.63/day

Paid vacations 22+1 days per year

Birthday day off

Resumo da oferta

Sendcloud in Lisbon is seeking a Customer Support Consultant (Dutch Speaker) to help B2B merchants across calls, live chat and tickets. You manage onboarding questions, shipping escalations and platform issues with speed and clarity.

Based in Vale do Tejo, you will build product knowledge of our carrier ecosystem, work across channels, and have a path into QA or process improvement as you grow with the team.

Qualificações

• Native Dutch speaker with professional English proficiency
• Based in Vale do Tejo; Lisbon preferred for future hub
• Excellent multi-tasking across calls, live chat, and tickets
• Experience in a customer-facing role is a plus
• Willingness to learn new digital tools quickly

Responsabilidades

• Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
• Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps
• Own your queue with urgency and accountability — every open ticket is a merchant waiting, and you treat it that way
• Identify recurring pain points and elevate them with clear context, helping the team fix issues upstream rather than patch them repeatedly
• Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers
• Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service

Conhecimentos

Native Dutch

English proficiency

Descrição da oferta de emprego

Sendcloud in Lisbon is seeking a Customer Support Consultant (Dutch Speaker) to help B2B merchants across calls, live chat and tickets. You manage onboarding questions, shipping escalations and platform issues with speed and clarity.

Based in Vale do Tejo, you will build product knowledge of our carrier ecosystem, work across channels, and have a path into QA or process improvement as you grow with the team.