Remote Dutch-Speaking B2B Support Consultant

Axa Venture Partners; Lisboa; Teletrabalho; EUR 21 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Learning budget

Meal card

Paid vacation

Sabbatical

Home office budget

Pension scheme

Team socials

Resumo da oferta

Sendcloud is seeking a Customer Support Consultant to serve as the primary contact for B2B merchants, handling onboarding questions and complex shipping escalations with speed and clarity.

You will manage a multichannel queue across calls, live chat, and tickets, ensuring quality and timely responses while translating technical details into practical steps. A clear growth path exists into QA, coaching, or process improvements for curious, ownership-minded individuals.

Qualificações

• Native Dutch speaker with professional English proficiency (required).
• Based in Vale Do Tejo; Lisbon preferred for hub location (requirement/preference).
• Strong multitasking ability across multiple channels.
• Experience in a customer-facing role is a plus, but not required.
• Comfortable with digital tools and learning new platforms quickly.

Responsabilidades

• Serve as primary contact for B2B merchants across onboarding and complex escalations.
• Manage a multichannel queue: calls, live chat, tickets, maintaining quality and responsiveness.
• Resolve issues like delays, billing questions, or integration confusions.
• Build product knowledge and share with teammates as a go-to resource.
• Collaborate with Support team to share knowledge and raise service quality.

Conhecimentos

Dutch native

English fluency

Multitasking

Customer service

Descrição da oferta de emprego

Sendcloud is seeking a Customer Support Consultant to serve as the primary contact for B2B merchants, handling onboarding questions and complex shipping escalations with speed and clarity.

You will manage a multichannel queue across calls, live chat, and tickets, ensuring quality and timely responses while translating technical details into practical steps. A clear growth path exists into QA, coaching, or process improvements for curious, ownership-minded individuals.