Remote French Customer Support Pro — Global Growth

Recruityard; Castelo Branco; Remote; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Career progression opportunities

International environment

Job summary

Recruityard is hiring French and English speaking Customer Support Consultants to join a multilingual team supporting a leading telecommunications company. This fully remote role is based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment.

You will be the first point of contact for customers, assisting with account, billing and service inquiries while delivering an excellent customer

Qualifications

• Fluent French and English (C2) required.
• Previous experience in customer support or contact centre is advantageous.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Support French-speaking customers via phone, email and chat.
• Assist with account management, billing and service-related inquiries.
• Troubleshoot and resolve customer issues efficiently.
• Provide guidance on products, services and platform features.
• Deliver high standard of customer care in every interaction.
• Escalate complex cases to appropriate teams when required.
• Gather customer feedback and contribute to service improvements.

Skills

Fluent French

Fluent English

Customer service

Communication skills

Job description

Recruityard is hiring French and English speaking Customer Support Consultants to join a multilingual team supporting a leading telecommunications company. This fully remote role is based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment.

You will be the first point of contact for customers, assisting with account, billing and service inquiries while delivering an excellent customer