Bilingual Technical Support Specialist (FR/EN) - Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking technical support specialists to join a multilingual team supporting an international client. You will diagnose issues by phone, email or chat and guide customers through setup and product questions.

Fluency in French and English is essential. You will document findings and keep knowledge articles up to date, working with several systems in a fast-paced environment.

Qualifications

• Fluent in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French fluency

English fluency

Communication

Team player

Job description

Savior Artigos Texteis Lda in Lisbon is seeking technical support specialists to join a multilingual team supporting an international client. You will diagnose issues by phone, email or chat and guide customers through setup and product questions.

Fluency in French and English is essential. You will document findings and keep knowledge articles up to date, working with several systems in a fast-paced environment.