Remote Dutch-Speaking Travel Customer Advocate

Audi; Porto; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance?BON

Work from home in Portugal

Bring-a-friend (referral) bonus

Full paid training on the company and\

Resumo da oferta

Concentrix is seeking a Customer Service Representative to support clients from Portugal on a remote basis. Fluency in Dutch and strong English are required, with prior customer service experience in travel or online bookings preferred.

You will work across email, chat, and phone, delivering empathetic solutions, and maintaining CRM records to ensure high-quality service. Training is provided, and the role offers the chance to advance within a global technology and services leader.

Qualificações

• Fluent in Dutch (written and spoken) and proficient in English.
• Experience in customer service, preferably in travel or online booking.
• Ability to work independently and document customer interactions accurately.

Responsabilidades

• Respond to customer inquiries across multiple channels (email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience during every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest process or policy improvements.

Conhecimentos

Dutch language

English

Customer service

Descrição da oferta de emprego

Concentrix is seeking a Customer Service Representative to support clients from Portugal on a remote basis. Fluency in Dutch and strong English are required, with prior customer service experience in travel or online bookings preferred.

You will work across email, chat, and phone, delivering empathetic solutions, and maintaining CRM records to ensure high-quality service. Training is provided, and the role offers the chance to advance within a global technology and services leader.