Dutch-Speaking Remote Support Specialist - Portugal

Ersilia; Lisboa; Remote; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Remote role within Portugal

Health insurance from day one

Paid training (6 days) with onboarding

Zusammenfassung

Ersilia is hiring a Support Specialist for a remote role based in Portugal. You will assist customers and sellers of a major e-commerce platform via phone and email, handling inquiries about orders, payments, and returns while providing clear solutions.

Ideal candidates are fluent in Dutch with strong English, possess excellent communication skills, and can work independently in a remote environment. The role offers paid training, health insurance from day one, and growth within an international

Qualifikationen

• Fluent in Dutch (spoken and written).
• Good command of English.
• Strong communication and problem-solving abilities.
• Comfortable using digital tools and CRM systems.

Aufgaben

• Provide customer support via phone and email with a friendly, professional approach.
• Assist customers and sellers with orders, deliveries, payments and returns.
• Troubleshoot issues and offer clear, effective solutions.
• Serve as a point of contact for external sellers and their needs.
• Explain digital products and platform services and escalate complex issues when needed.

Kenntnisse

Dutch language

English language

Communication skills

Remote work

Jobbeschreibung

Ersilia is hiring a Support Specialist for a remote role based in Portugal. You will assist customers and sellers of a major e-commerce platform via phone and email, handling inquiries about orders, payments, and returns while providing clear solutions.

Ideal candidates are fluent in Dutch with strong English, possess excellent communication skills, and can work independently in a remote environment. The role offers paid training, health insurance from day one, and growth within an international