Dutch-Speaking Customer Support Specialist - Remote (Portugal)

Boeva Tech; Lisboa; Híbrido; EUR 12 380 - 16 012; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Holiday bonuses

Relocation assistance

Fully furnished accommodation

Resumo da oferta

Boeva Tech in Lisbon, Portugal, is seeking a Dutch-speaking Customer Service Support Specialist to join a dynamic, international team. You’ll handle inquiries via phone and email, assist with orders, returns, and payments, and serve as the liaison with external sellers to ensure smooth operations.

Requirements include fluent Dutch and good English, prior customer service experience, strong problem-solving, and clear, empathetic communication.

Qualificações

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Experience in customer service is preferred but not mandatory.
• Strong problem-solving skills and enjoyment in helping others.
• Clear and empathetic communicator with a customer-first approach.
• Proficient with basic computer tools and willingness to learn new systems.

Responsabilidades

• Provide friendly and professional customer support via phone and email.
• Listen to customers' questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and e-services.
• Escalate and route unresolved issues to the appropriate departments.

Conhecimentos

Dutch fluency

English proficiency

Customer service experience

Problem-solving

Communication skills

Ferramentas

Email support software

Phone support tools

Descrição da oferta de emprego

Boeva Tech in Lisbon, Portugal, is seeking a Dutch-speaking Customer Service Support Specialist to join a dynamic, international team. You’ll handle inquiries via phone and email, assist with orders, returns, and payments, and serve as the liaison with external sellers to ensure smooth operations.

Requirements include fluent Dutch and good English, prior customer service experience, strong problem-solving, and clear, empathetic communication.