Remote Dutch-Speaking Customer Support - Payments

Cross Border Talents; Lisboa; Remote; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Complexity bonus

Meal allowance

Relocation assistance

Zusammenfassung

Cross Border Talents in Portugal is hiring a Dutch-speaking Customer Service Representative for a fully remote role. You will handle inbound and outbound customer calls, assist with payments and account questions, and update records.

The base salary is €1,100 gross per month. Benefits include a €2,000 welcome bonus (paid in 12 installments), a €80 complexity bonus, and a €7.63 net meal allowance per working day. Relocation support may be available; schedule is Mon–Fri 08:00–17:00.

Qualifikationen

• Fluent Dutch and English required.
• Strong communication and negotiation skills.
• 1–2 years in customer service, retail, hospitality, or call-centre environments preferred.
• Experience in financial services, payments, or collections is an advantage.
• Good computer skills and ability to learn new systems.

Aufgaben

• Handle inbound and outbound customer support calls.
• Assist customers with payment and account-related queries.
• Discuss payment arrangements and negotiate commitments.
• Investigate payment and collections issues.
• Update customer records and document call outcomes.
• Provide professional support through voice and written channels.

Kenntnisse

Dutch

English

Communication

Negotiation

Jobbeschreibung

Cross Border Talents in Portugal is hiring a Dutch-speaking Customer Service Representative for a fully remote role. You will handle inbound and outbound customer calls, assist with payments and account questions, and update records.

The base salary is €1,100 gross per month. Benefits include a €2,000 welcome bonus (paid in 12 installments), a €80 complexity bonus, and a €7.63 net meal allowance per working day. Relocation support may be available; schedule is Mon–Fri 08:00–17:00.