Remote CRM & Automation Architect

Triple Ten Inc.; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

TripleTen (Nebius Academy staffed) is seeking a CRM Systems & Automation Manager to own our customer-facing systems and automate operations for Student Onboarding and Student Success. You will work with Product, Operations, Engineering, and vendors to build scalable workflows and reduce manual tasks.

You will design automations, manage integrations, and optimize the software stack used by Product and Operations teams, while driving cost efficiency and reliability.

Qualificações

• 3+ years working with CRM platforms such as HubSpot, Salesforce, Zoho, or Pipedrive.
• Proven track record of owning business processes from discovery and requirements gathering through implementation and optimisation.
• Experience building automations and workflows using Make, Zapier, n8n, Workato, or similar tools.
• Strong documentation, communication, and presentation abilities.
• Excellent written and spoken English.

Responsabilidades

• Own and continuously improve our CRM ecosystem, primarily HubSpot and Planhat.
• Design, build, and maintain automations using Make or similar workflow automation platforms.
• Connect and manage integrations across CRM, telephony, and other business-critical systems.
• Administer and optimise the software stack used by Product and Operations teams.
• Identify opportunities to streamline workflows, eliminate manual tasks, and improve operational efficiency.
• Research, evaluate, and implement new software solutions that align with business needs and scale with growth.
• Monitor system performance, enhance reliability, and drive software cost optimisation.
• Partner with Engineering to define technical requirements, prioritise improvements, and deliver new capabilities.
• Manage relationships with software vendors, including procurement, negotiations, and ongoing collaboration.
• Produce clear documentation, process maps, and internal knowledge resources.
• Present system enhancements, automation initiatives, and process improvements to cross-functional stakeholders.

Conhecimentos

CRM platforms

Automation tools

APIs

Documentation

English proficiency

Vendor management

Cross-functional collaboration

Cost optimization

Planhat familiarity

Ferramentas

HubSpot

Salesforce

Zoho

Pipedrive

Make

Zapier

n8n

Workato

Planhat

Descrição da oferta de emprego

TripleTen (Nebius Academy staffed) is seeking a CRM Systems & Automation Manager to own our customer-facing systems and automate operations for Student Onboarding and Student Success. You will work with Product, Operations, Engineering, and vendors to build scalable workflows and reduce manual tasks.

You will design automations, manage integrations, and optimize the software stack used by Product and Operations teams, while driving cost efficiency and reliability.