Remote Client Support Representative

Sawmilldcllc; Lisboa; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling options

Comprehensive training and ongoing support

Access to travel-related perks and industry discounts

Job summary

Sawmilldcllc is looking for a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role requires strong customer service skills and the ability to provide support before, during, and after trips.

The ideal candidate should be detail-oriented, organized, and capable of working independently. You will help clients with travel-related inquiries and ensure a high level of customer satisfaction while enjoying benefits like flexible scheduling and comprehensive training.

Qualifications

• Experience in travel, hospitality, or support roles is preferred.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Job description

About the job Remote Client Support Representative

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities Support clients remotely via email, phone, and messaging platforms Respond to travel-related inquiries in a timely, professional manner Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role Able to learn new systems, booking platforms, and digital tools quickly Passionate about travel and delivering excellent client support What We Offer Fully remote position Flexible scheduling options Comprehensive training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment