Remote Client Success Advocate — Flexible Hours

Sunkissed Getaways; Vila Nova da Barquinha; Remote; EUR 45,000 - 62,000; Part time

Job summary

Sunkissed Getaways is seeking a Client Success Specialist to craft positive client journeys from first contact through ongoing relationship development. You will communicate clearly, answer questions, follow up promptly, and ensure clients receive timely, friendly support.

Training and guidance will be provided. Responsibilities include coordinating consultations, maintaining accurate client records, building strong relationships, and spotting opportunities to improve the client experience.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or client-facing roles preferred but not required.
• Comfortable working remotely and using phone, email, and online platforms.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Communication

Follow-up

Organization

Remote communication

People skills

Job description

Sunkissed Getaways is seeking a Client Success Specialist to craft positive client journeys from first contact through ongoing relationship development. You will communicate clearly, answer questions, follow up promptly, and ensure clients receive timely, friendly support.

Training and guidance will be provided. Responsibilities include coordinating consultations, maintaining accurate client records, building strong relationships, and spotting opportunities to improve the client experience.