Remote Catalan CES Advisor | Customer Support Expert

Nestlé S.A.; Linda-a-Velha; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

FlexBenefits

Discounts for employees

Free coffee at office

Career progression

Resumo da oferta

Nestlé S.A. in Portugal offers a fully remote Customer Support Specialist role with 100% remote schedule, Monday-Friday. You will respond to queries in Catalan and English, identify needs, and help customers use Nestlé solutions across channels.

The team emphasizes digital fluency, an entrepreneurial mindset, and collaboration across global brands. Nestlé values inclusion and provides opportunities for growth, training, and international exposure, with a focus on delivering outstanding consumer

Qualificações

• Native or near-native Catalan and fluent English required.
• Experience in customer support or similar CS role is a plus.
• Knowledge of CRM systems is advantageous.
• Excellent communication and problem-solving skills.
• Ability to multi-task across channels and brands.

Responsabilidades

• Respond to customer queries via phone and written channels including social media.
• Identify customer needs and help users with features.
• Update internal databases with consumer requests.
• Share feature requests and workarounds with stakeholders.
• Inform customers about new features and campaigns.
• Follow up to ensure issues are resolved.
• Gather feedback and contribute to FAQs and knowledge bases.
• Handle sensitive consumer contacts per guidelines.
• Redirect questions to appropriate stakeholders when needed.

Conhecimentos

Catalan language

English language

Communication skills

Problem solving

Multi-tasking

CRM systems

Customer service

Teamwork

Ferramentas

CRM software

Descrição da oferta de emprego

Nestlé S.A. in Portugal offers a fully remote Customer Support Specialist role with 100% remote schedule, Monday-Friday. You will respond to queries in Catalan and English, identify needs, and help customers use Nestlé solutions across channels.

The team emphasizes digital fluency, an entrepreneurial mindset, and collaboration across global brands. Nestlé values inclusion and provides opportunities for growth, training, and international exposure, with a focus on delivering outstanding consumer