Remote CES Advisor | Multilingual Customer Support & Growth

Nestlé S.A.; Linda-a-Velha; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

FlexBenefits

Nestlé Club discounts

Free coffee at office

Resumo da oferta

Nestlé S.A. — Nestlé Business Solutions (NBS) is hiring a Customer Support Specialist for a 100% remote role in Portugal.

You will respond to queries via phone and written channels, identify needs, and encode requests in internal databases, supporting multiple Nestlé brands with a proactive, customer-focused approach. Fluent in Swiss-German and French, with English or Portuguese as a plus, you’ll adapt tone across channels, share workarounds, and escalate when needed.

Qualificações

• Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus
• Ability to adapt tone of voice to different brands and written channels
• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work is also a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities

Responsabilidades

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Descrição da oferta de emprego

Nestlé S.A. — Nestlé Business Solutions (NBS) is hiring a Customer Support Specialist for a 100% remote role in Portugal.

You will respond to queries via phone and written channels, identify needs, and encode requests in internal databases, supporting multiple Nestlé brands with a proactive, customer-focused approach. Fluent in Swiss-German and French, with English or Portuguese as a plus, you’ll adapt tone across channels, share workarounds, and escalate when needed.