CES Advisor - Catalan Speaker

Nestlé S.A.; Linda-a-Velha; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

FlexBenefits

Discounts for employees

Free coffee at office

Career progression

Resumo da oferta

Nestlé S.A. in Portugal offers a fully remote Customer Support Specialist role with 100% remote schedule, Monday-Friday. You will respond to queries in Catalan and English, identify needs, and help customers use Nestlé solutions across channels.

The team emphasizes digital fluency, an entrepreneurial mindset, and collaboration across global brands. Nestlé values inclusion and provides opportunities for growth, training, and international exposure, with a focus on delivering outstanding consumer

Qualificações

• Native or near-native Catalan and fluent English required.
• Experience in customer support or similar CS role is a plus.
• Knowledge of CRM systems is advantageous.
• Excellent communication and problem-solving skills.
• Ability to multi-task across channels and brands.

Responsabilidades

• Respond to customer queries via phone and written channels including social media.
• Identify customer needs and help users with features.
• Update internal databases with consumer requests.
• Share feature requests and workarounds with stakeholders.
• Inform customers about new features and campaigns.
• Follow up to ensure issues are resolved.
• Gather feedback and contribute to FAQs and knowledge bases.
• Handle sensitive consumer contacts per guidelines.
• Redirect questions to appropriate stakeholders when needed.

Conhecimentos

Catalan language

English language

Communication skills

Problem solving

Multi-tasking

CRM systems

Customer service

Teamwork

Ferramentas

CRM software

Descrição da oferta de emprego

About us

100% remote: 5 days a week - Monday to Friday - 8am to 7pm (rotating shifts)

Languages: Native/Near native Catalan and fluent English

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

Respond to customer queries via phone and written channels (including social media) ina timelyandaccurateway

Identifycustomer needs and help customers use specific features

Encoding internal databases with information about consumers' requests

Share feature requests and effective workarounds with relevant stakeholders

Inform customers about new features,functionalitiesand campaigns

Follow up with customers to ensure their issues are resolved

Gather consumers' feedback and complete a FAQ database and knowledge-based documents

Treat serious and sensitive consumer contacts following the specific guidelines

Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

Fluent Spoken and Written Knowledge in Catalan and English

Ability to adapt tone of voice todifferent brandsand written channels

Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory

Familiarity with Nestlé industry is a plus

Understanding of how CRM systems work is also a plus

Excellent communication and problem-solving skills

Multi-taskingabilities

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development ofexpertisein Nestlé’s Shared SolutionsBusiness

Immersion in a culturally diverse team

Local andinternationalexposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Mealallowancecard

FlexBenefits -atNBSyou canchoosewhat benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop withspecial discountsfor employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career