Remote Car Repair Support Specialist

SmartRecruiters, Inc.; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Medical office on site

Career progression opportunities

Discounts on Bosch products

Sports and health activities

Resumo da oferta

Bosch Service Solutions in Lisbon is seeking a Finnish-speaking technical support professional for 1–3 years of workshop experience with cars, LGV, or HGV. You will respond to calls and emails, diagnose issues, and guide customers through technical solutions across multiple channels.

This role offers hybrid work options (office and remote) according to business needs, and provides opportunities to collaborate with global teams while delivering outstanding customer support.

Qualificações

• Finnish language at C1 level and English at B2 level are required.
• 1–3 years of workshop experience with cars, LGV or HGV preferred.
• Strong customer orientation and ability to communicate clearly with customers.

Responsabilidades

• Respond to calls, emails, and requests for first-level technical support.
• Analyse technical problems with vehicles and provide clear guidance.
• Follow standard procedures and escalation processes for incidents.
• Log and track incidents in the internal management system.
• Maintain communication with Bosch sites and colleagues involved in support processes.
• Contribute to FAQs and knowledge base updates.
• Build good relationships with colleagues and customers to ensure smooth information flow.
• Willingness to work in office and/or remote as needed.

Conhecimentos

Finnish C1

English B2

Customer focus

Team player

Troubleshooting

Communication skills

Formação académica

Vocational education – automotive (master mechanic)

Ferramentas

Incident management system

IT systems basics

Descrição da oferta de emprego

Bosch Service Solutions in Lisbon is seeking a Finnish-speaking technical support professional for 1–3 years of workshop experience with cars, LGV, or HGV. You will respond to calls and emails, diagnose issues, and guide customers through technical solutions across multiple channels.

This role offers hybrid work options (office and remote) according to business needs, and provides opportunities to collaborate with global teams while delivering outstanding customer support.