French Speaker | Remote Car Repair Assistance

Bosch; Lisboa; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

A global technology and services company is seeking a skilled French Speaker for Remote Car Repair Assistance in Lisbon. You will provide technical support to customers for various vehicle issues, ensuring high-quality service. Candidates should have a vocational education related to automotive mechanics and 1-3 years of workshop experience. Proficiency in French and English is a must. This full-time position offers the flexibility to work from home and engage with a diverse team.

Qualifications

• Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Basic knowledge of IT systems would be an advantage.
• Professional experience in a customer facing position would be an advantage.

Responsibilities

• Respond to all calls, emails, and common requests for technical 1st-level support.
• Analyse technical problems with cars and provide technical assistance to customers.
• Track all incidents in our internal incident management system.

Skills

French oral and written communication skills (C1)

English oral and written communication skills (B2)

Methodical troubleshooting skills

Customer orientation

Professional communication

Education

Vocational education as a master mechanic or equivalent

Job description

French Speaker | Remote Car Repair Assistance

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Your contribution to something big:

• Respond to all calls, emails, and common requests for technical 1st‑level support
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

Qualifications

What distinguishes you:

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and know‑how: Minimum 1‑3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Basic knowledge of IT systems would be an advantage
• Professional experience in a customer facing position would be an advantage
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Retail Motor Vehicles

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