Finnish Market | Remote Car Repair Assistance

Robert Bosch Group; Lisboa; Híbrido; EUR 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

On-site medical office

Career progression

Discounts on Bosch products

Sports activities

Good public transport access

Resumo da oferta

Bosch Service Solutions S.A. Lisbon is seeking a Finnish Market remote car repair support specialist. You will respond to calls and emails and provide 1st level technical support for cars, LGV and HGV across brands via multiple channels.

You will follow defined procedures, document incidents, and collaborate with colleagues worldwide. The role offers health insurance, on-site medical office, career progression, Bosch product discounts, and wellness activities.

Qualificações

• Vocational education: master mechanic or automotive service technician (or country-equivalent).
• 1–3 years of workshop experience with cars and/or LGV/HGV.
• Finnish language skills (C1) and English (B2) are required or strongly preferred.
• Strong customer orientation and communication skills.

Responsabilidades

• Respond to all calls, emails, and requests for technical 1st level support.
• Analyse technical problems (root cause analysis) for cars, LGV, and HGV and provide technical assistance via multiple channels.
• Follow defined work instructions and escalation processes for all incident types.
• Track incidents in the internal incident management system.
• Maintain communication with other Bosch sites and colleagues involved in support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers to ensure smooth information flow.
• Willingness to work in the office and/or remote according to business needs.

Conhecimentos

Customer service mindset

Problem solving

Team player

Communication skills

Basic IT knowledge

Formação académica

Vocational education: master mechanic / automotive mechatronics / automotive service technician

Ferramentas

Incident management system

CRM

Descrição da oferta de emprego

Finnish Market | Remote Car Repair Assistance

• Full-time
• Legal Entity: Bosch Service Solutions S.A.

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Your contribution to something big:

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

What distinguishes you:

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages: Finnish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Basic knowledge of IT systems would be an advantage
• Professional experience in a customer facing position would be an advantage
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

• Exchange with colleagues around the world
• Health insurance and medical office on site
• Opportunities for career progression and continuous professional development
• Access to great discounts in partnerships and Bosch products
• Sports and health related activities
• Great access to public transports

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!