Remote Billing Specialist – Subscriptions & Support

Cloudbeds; Porto; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home office stipend

Parental leave

Wellness Fridays

Professional development

Remote-first culture

Resumo da oferta

Cloudbeds in Porto is seeking an Associate Billing Specialist to support billing and subscription inquiries via email or phone, manage exit interviews for cancellations, and coordinate across teams to resolve subscription issues.

You will analyze billing trends, contribute to process improvements, and help maintain accurate subscription records while delivering exceptional customer service in a fast-paced, globally remote team.

Qualificações

• Experience handling billing or subscription inquiries
• Ability to analyze trends and improve processes
• Strong communication and problem-solving skills

Responsabilidades

• Address billing and subscription inquiries via email and phone
• Manage exit interviews for cancellations
• Collaborate across departments to resolve subscription issues
• Analyze billing ticket trends and contribute to knowledge base
• Participate in end-of-month processes as needed

Conhecimentos

Billing experience

Subscription management

Customer service

Attention to detail

Decision making

Written & verbal communication

Problem solving

Time management

Excel/Google Sheets

English and Spanish

Ferramentas

Google Data Studio

Descrição da oferta de emprego

Cloudbeds in Porto is seeking an Associate Billing Specialist to support billing and subscription inquiries via email or phone, manage exit interviews for cancellations, and coordinate across teams to resolve subscription issues.

You will analyze billing trends, contribute to process improvements, and help maintain accurate subscription records while delivering exceptional customer service in a fast-paced, globally remote team.