Billing & Subscriptions Specialist (Remote)

Cloudbeds; Coimbrã; Presencial; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first

PTO per local labor requirements

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Professional development

Resumo da oferta

Cloudbeds is transforming hospitality with a remote-first team powering properties across 150 countries. As an Associate Billing Specialist, you will handle billing and subscription inquiries, manage exit interviews for cancellations by phone, and collaborate across departments to resolve subscription-related issues.

You are detail-oriented, able to analyze billing trends, contribute to knowledge base, and support end-of-month processes.

Qualificações

• Experience in billing support, subscription management, or customer service.
• High attention to detail and ability to make high-stakes decisions.
• Strong written, verbal, and analytical skills with excellent problem-solving abilities.
• Ability to decline requests while taking accountability for decisions.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills; strong time management and organization.
• Proficiency in Excel/Google Sheets.
• Fluent in English and Spanish.

Responsabilidades

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand knowledge base.
• Participate in task-force projects and assist with end-of-month processes as needed.

Conhecimentos

Billing support

Subscription management

Customer service

Attention to detail

Excel/Google Sheets

English & Spanish fluency

Ferramentas

Excel

Google Data Studio

Descrição da oferta de emprego

Cloudbeds is transforming hospitality with a remote-first team powering properties across 150 countries. As an Associate Billing Specialist, you will handle billing and subscription inquiries, manage exit interviews for cancellations by phone, and collaborate across departments to resolve subscription-related issues.

You are detail-oriented, able to analyze billing trends, contribute to knowledge base, and support end-of-month processes.