Associate Billing Specialist - Portugal

Cloudbeds; Coimbrã; Presencial; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first

PTO per local labor requirements

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Professional development

Resumo da oferta

Cloudbeds is transforming hospitality with a remote-first team powering properties across 150 countries. As an Associate Billing Specialist, you will handle billing and subscription inquiries, manage exit interviews for cancellations by phone, and collaborate across departments to resolve subscription-related issues.

You are detail-oriented, able to analyze billing trends, contribute to knowledge base, and support end-of-month processes.

Qualificações

• Experience in billing support, subscription management, or customer service.
• High attention to detail and ability to make high-stakes decisions.
• Strong written, verbal, and analytical skills with excellent problem-solving abilities.
• Ability to decline requests while taking accountability for decisions.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills; strong time management and organization.
• Proficiency in Excel/Google Sheets.
• Fluent in English and Spanish.

Responsabilidades

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand knowledge base.
• Participate in task-force projects and assist with end-of-month processes as needed.

Conhecimentos

Billing support

Subscription management

Customer service

Attention to detail

Excel/Google Sheets

English & Spanish fluency

Ferramentas

Excel

Google Data Studio

Descrição da oferta de emprego

What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

How You'll Make an Impact:

As an Associate Billing Specialist, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.

Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team.

What You Bring to the Team:

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand internal and external knowledge base.
• Participate in task-force projects and assist with the end-of-the-month processes as needed.

What Sets You Up for Success:

• Previous experience in billing support, subscription management, or customer service.
• High attention to detail and a proven ability to make high-stakes decisions.
• Strong written, verbal, and analytical skills with excellent problem-solving abilities.
• Confidence in declining requests while taking accountability for decisions made.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills.Strong time management and organizational skills.
• Proficiency in Excel/Google Sheets.
• Fluent in English and Spanish

Bonus Skills to Stand Out:

• Google Data Studio is a plus

Shift:

Monday-Friday, 06:00 AM-3:00 PM UTC

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards:

• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice (2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at [phone] or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.