Remote Billing Specialist (Subscriptions & Support)

Cloudbeds; Braga; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home office stipend

Resumo da oferta

Cloudbeds is seeking an Associate Billing Specialist to support customers and internal teams with billing and subscription inquiries. You will handle tickets via email or phone and conduct exit interviews for cancellations, while collaborating to resolve subscription-related product issues.

You will join a remote, globally distributed team that values detail-oriented, proactive customer service and continuous improvement in subscription records and processes.

Qualificações

• Experience in billing support or subscription management.
• Strong attention to detail and good decision-making.
• Excellent written, verbal, and analytical skills.
• Ability to decline requests with accountability.
• Familiarity with billing procedures.
• Commitment to continuous learning and improvement.
• Strong time management and organization.
• Proficiency in Excel/Google Sheets.
• Fluency in English and Spanish.

Responsabilidades

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand internal and external knowledge base.
• Participate in task-force projects and assist with the end-of-month processes as needed.

Conhecimentos

Billing support

Subscription management

Customer service

Excel/Google Sheets

English

Spanish

Problem solving

Multitasking

Ferramentas

Google Data Studio

Descrição da oferta de emprego

Cloudbeds is seeking an Associate Billing Specialist to support customers and internal teams with billing and subscription inquiries. You will handle tickets via email or phone and conduct exit interviews for cancellations, while collaborating to resolve subscription-related product issues.

You will join a remote, globally distributed team that values detail-oriented, proactive customer service and continuous improvement in subscription records and processes.