Relocation Support- Junior Customer Service Representative

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career development

Inclusive environment

Competitive salary

Resumo da oferta

Cross Border Talents seeks a Relocation Support - Junior Customer Service Representative in Lisbon to assist German-speaking customers. You will handle inquiries via phone, email, and chat, and help with product questions, orders, and basic troubleshooting.

This entry-level role offers comprehensive paid training, private health insurance, and a supportive multicultural team. A rotational schedule including weekends and public holidays is required, with on-site work in Lisbon.

Qualificações

• Fluency in German (C2) with strong English (B2)
• Excellent problem-solving abilities and attention to detail
• Willingness to work on a rotational schedule including weekends and public holidays
• Entry-level applicants are encouraged
• Availability to work on-site in Lisbon

Responsabilidades

• Handle customer inquiries via phone, email, and chat, delivering prompt and professional responses.
• Assist customers with product-related questions, order issues, and technical troubleshooting.
• Escalate more complex issues to the relevant teams when needed.
• Strive to ensure customer satisfaction by providing efficient and effective solutions.
• Keep accurate records of customer interactions in the CRM system.

Conhecimentos

German fluency

English communication

Problem solving

Attention to detail

Rotational shifts

Ferramentas

CRM software

Descrição da oferta de emprego

Relocation Support- Junior Customer Service Representative

Responsibilities

• Handle customer inquiries via phone, email, and chat, delivering prompt and professional responses.
• Assist customers with product-related questions, order issues, and technical troubleshooting.
• Escalate more complex issues to the relevant teams when needed.
• Strive to ensure customer satisfaction by providing efficient and effective solutions.
• Keep accurate records of customer interactions in the CRM system.

Requirements

• Fluency in German (C2 level) with strong English communication skills (B2 level or higher).
• Excellent problem-solving abilities and attention to detail.
• Willingness to work on a rotational schedule, including weekends and public holidays.
• No previous experience required – entry-level applicants are encouraged.
• Availability to work on-site in Lisbon.

What We Offer

• Competitive salary with an attractive benefits package.
• Private health insurance.
• Comprehensive paid training to support your success.
• A multicultural, inclusive, and supportive team environment.
• Opportunities for career development and growth within the company.