Night Auditor (M/F) - Hotel Quinta Da Comporta

Experimental; Grândola; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Accommodation when needed

Transportation to workplace

Meals provided at staff canteen

Meal card €6 per working day

Health insurance after 6 months

Supportive team environment

Job summary

Quinta da Comporta Wellness Boutique Hotel in Portugal is seeking a guest-focused team member for a 6-month contract. You will handle check-ins, reservations, responses to requests and complaints, and collaborate closely with colleagues to ensure an excellent guest experience.

Fluent English is required, French is a plus, and knowledge of Opera Cloud is preferred. Benefits include accommodation if needed, staff meals, a €6 daily meal card, transportation, and health insurance after six months.

Qualifications

• Friendly and guest-oriented with attention to detail.
• Strong English language skills; French is a plus.
• Excellent organizational and multi-tasking abilities.
• Experience with hotel reservation platforms; Opera Cloud preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure welcoming and overall customer service, including check-in and check-out.
• Handle accommodation reservations and follow up on requests.
• Respond to customer requests and any complaints.
• Manage reservations and cancellations through hotel platforms.
• Work closely with the entire team.
• Report issues to supervisor promptly.
• Support other departments when necessary.

Skills

Customer service

English proficiency

Interpersonal skills

Team collaboration

Communication

Tools

Opera Cloud

Job description

ABOUT QUINTA DA COMPORTA

Quinta da Comporta Wellness Boutique Hotel, a unique and innovative concept where a high-quality team strives daily to make each guest’s experience memorable. Located in a privileged setting, just minutes from the beach and less than an hour from Lisbon, we pay tribute to nature and hospitality.

ABOUT THE JOB

6 months contract.

Main Responsibilities

• Ensure the welcoming and overall customer service experience, carrying out check-in and check-out;

• Handle accommodation reservations and follow up on related requests;

• Respond to customer requests and any complaints;

• Manage reservations and cancellations through the hotel’s platforms;

• Work closely with the entire team;

• Report any issues identified in your service or involving a guest to your supervisor;

• Support other departments whenever necessary.

WHAT WE OFFER

• Accommodation, if necessary;

• Transportation to and from the workplace;

• Salary compatible with demonstrated experience;

• Meals provided at the hotel staff canteen;

• Additionally, we provide a meal card to all employees, in the amount of €6 per each effective working day;

• Health insurance after 6 months;

• We give our team everything they need to succeed!

ABOUT YOU

• Friendliness and strong customer orientation, with attention to detail;

• Organizational skills and a methodical approach;

• Strong interpersonal skills, team spirit, communication, and resilience in stressful situations (complaint handling);

• Strong knowledge of English; French is a plus;

• Knowledge of the Opera Cloud system (preferred).