Receptionist

Amorim Luxury Group; Lisboa; On-site; EUR 20,000 - 26,000; Full time

Job summary

JNcQUOI Club House, part of Amorim Luxury Group, seeks a Receptionist to warmly welcome guests, turning check-ins into memorable moments and making every guest feel at home.

You will manage check-in/check-out, reservations, and room allocations with precision, respond to guest requests, and coordinate with Housekeeping and Concierge to maintain flawless service standards. You will also mentor junior front desk teammates and uphold brand and safety policies.

Qualifications

• Proven experience as a receptionist in luxury hotels or boutique properties.
• Strong knowledge of front office operations, reservation systems, and guest services.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English and Portuguese; additional languages are a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide a warm, professional, and personalized welcome and farewell to all guests
• Handle check-in, check-out, reservations, and room allocations with precision and efficiency
• Respond promptly and professionally to guest requests, inquiries, and concerns
• Assist in supervising and mentoring junior front desk team members
• Coordinate closely with Housekeeping, Concierge, and other departments to ensure room readiness and smooth service flow
• Manage VIP arrivals and special guest requirements
• Ensure accurate handling of billing, payments, and cash procedures
• Maintain compliance with hotel policies, brand standards, and health & safety regulations
• Support the Front Desk Supervisor in daily operations and special projects
• Act as a role model for service excellence and luxury hospitality standards

Skills

Front desk operations

Guest services

Communication

Problem-solving

Attention to detail

Shift flexibility

English-Portuguese bilingual

Tools

Reservation systems

Job description

Every great experience begins with a genuine welcome. As a Receptionist at JNcQUOI Club House, you are the face of our hospitality, the voice of our brand, and the first connection our members make. With warmth, precision, and attention to detail, you transform check-ins into memorable moments and ensure every guest feels instantly at home.

Key Responsibilities

• Provide a warm, professional, and personalized welcome and farewell to all guests
• Handle check-in, check-out, reservations, and room allocations with precision and efficiency
• Respond promptly and professionally to guest requests, inquiries, and concerns
• Assist in supervising and mentoring junior front desk team members
• Coordinate closely with Housekeeping, Concierge, and other departments to ensure room readiness and smooth service flow
• Manage VIP arrivals and special guest requirements
• Ensure accurate handling of billing, payments, and cash procedures
• Maintain compliance with hotel policies, brand standards, and health & safety regulations
• Support the Front Desk Supervisor in daily operations and special projects
• Act as a role model for service excellence and luxury hospitality standards

Profile & Requirements

• Proven experience as a receptionist in luxury hotels or boutique properties
• Strong knowledge of front office operations, reservation systems, and guest services
• Excellent communication, interpersonal, and problem-solving skills
• Exceptional attention to detail and service-oriented mindset
• Ability to work efficiently under pressure and maintain professionalism at all times
• Fluency in English and Portuguese; additional languages are a plus
• Professional appearance and demeanor aligned with luxury hospitality standards
• Flexibility to work shifts, including evenings, weekends, and holidays

What We Offer

• Opportunity to join a prestigious luxury hospitality group
• Ongoing training and professional development
• A collaborative and excellence-driven team culture