Guest Relations & Host - JNcQUOI Avenida

Amorim Luxury Group; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Tips

Growth opportunities

Career development within the JNcQUOI/

Dynamic international team

Job summary

JNcQUOI Avenida in Lisbon is seeking a Host/Guest Relations professional who combines warmth, polished presence, and strong communication to ensure an outstanding guest experience. You will be the first contact for guests, manage reservations and seating, work in a fast-paced luxury restaurant, and represent the brand with elegance and care.

The role requires English and Portuguese, attention to detail, and a genuine passion for hospitality; opportunities for growth exist within Amorim Luxury

Qualifications

• Experience in Guest Relations, Host positions, or similar customer-facing role.
• Passion for guest experience and hospitality with attention to detail.
• Excellent English and Portuguese communication skills for international guests.
• Comfort working in a high-pressure, fast-paced restaurant environment.

Responsibilities

• Be the first point of contact for guests, ensuring a warm, personalized welcome.
• Manage reservations, arrivals, seating, and table rotation for smooth flow.
• Work confidently in a fast-paced setting while upholding luxury hospitality standards.
• Anticipate guest needs and address requests to ensure guests feel valued.
• Communicate with floor and management to ensure a seamless journey.
• Handle waiting times and unexpected situations with calm, professional, solution-oriented approach.
• Represent the JNcQUOI brand with an elegant, welcoming, professional attitude.

Skills

Guest relations

Customer service

Strong communication

English

Portuguese

Job description

AtJNcQUOI Avenida, we create exceptional dining experiences in the heart of Lisbon’s most iconic avenue. We are looking for a Host/Guest Relations professionalwho combines genuine warmth, polished presence, and strong communication skills to ensure an outstanding guest experience.

What you'll do:

• Be the first point of contact for our guests, ensuring a warm, personalized, and memorable welcome;
• Manage reservations, guest arrivals, seating, and table rotation, ensuring a smooth and efficient flow throughout the restaurant;
• Work confidently in a fast-paced environment with high guest volume and table turnover, while maintaining the highest standards of hospitality;
• Anticipate guest needs, manage expectations, and proactively address requests, ensuring every guest feels valued and cared for;
• Communicate closely with the floor and management teams to ensure a seamless guest journey;
• Handle waiting times and unexpected situations with calmness, professionalism, and a solution-oriented approach;
• Represent the JNcQUOI brand with an elegant, welcoming, and professional attitude.
  

You bring:

• Previous experience in Guest Relations, Host positions, or a similar customer-facing role, preferably within high-end restaurants or luxury hospitality;
• A strong passion for guest experience and hospitality, with excellent attention to detail;
• Excellent English and Portuguese communication skills, with confidence interacting with international guests on a daily basis;
• Comfort working in a high-pressure, fast-paced restaurant environment, particularly with high table turnover;
• Strong communication, organization, and interpersonal skills;
• A polished, composed, and approachable presence, with a genuine ability to connect with guests.
  

We offer:

• The opportunity to work atJNcQUOI Avenida, one of Lisbon’s most iconic dining destinations;
• A dynamic and international team with high standards of excellence;
• Competitive salary, tips, and opportunities for growth within the JNcQUOI Group;
• The opportunity to develop your career within a leading luxury hospitality group.