Guest Relations - JNcQUOI Asia

Amorim Luxury Group; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Tips

Growth opportunities

Career development

Job summary

JNcQUOI Asia in Lisbon is seeking a Guest Relations professional to welcome guests with warmth and polish, manage reservations and seating, and ensure a seamless, luxurious dining experience. You will thrive in a fast-paced, high-volume environment, delivering attentive service and proactive guest care while collaborating closely with floor and management teams.

Fluency in English and Portuguese, and a genuine ability to connect with guests, are essential.

Qualifications

• Experience in Guest Relations or similar customer-facing role, preferably luxury hospitality.
• Passion for guest experience with excellent attention to detail.
• Excellent English and Portuguese communication, with daily interaction with international guests.
• Comfort working in a fast-paced restaurant with high table turnover.
• Strong communication, organization and interpersonal skills.
• Polished, composed and approachable presence with genuine guest connection.

Responsibilities

• Be the first contact for guests, ensuring a warm, personalized welcome.
• Manage reservations, arrivals, seating and table rotation for smooth flow.
• Work in a high-volume setting while upholding luxury hospitality standards.
• Anticipate guests' needs, address requests, and ensure valued experience.
• Collaborate with floor and management teams to ensure seamless journeys.
• Handle wait times and unexpected situations with calm professionalism.

Skills

Guest Relations

Hostess

Customer-facing

English

Portuguese

Attention to detail

High-pressure

Interpersonal skills

Communication

Job description

At JNcQUOI Asia, we create exceptional dining experiences in the heart of Lisbon’s most iconic avenue. We are looking for a Guest Relations professional who combines genuine warmth, polished presence, and strong communication skills to ensure an outstanding guest experience.

What you'll do:

• Be the first point of contact for our guests, ensuring a warm, personalized, and memorable welcome;
• Manage reservations, guest arrivals, seating, and table rotation, ensuring a smooth and efficient flow throughout the restaurant;
• Work confidently in a fast-paced environment with high guest volume and table turnover, while maintaining the highest standards of hospitality;
• Anticipate guest needs, manage expectations, and proactively address requests, ensuring every guest feels valued and cared for;
• Communicate closely with the floor and management teams to ensure a seamless guest journey;
• Handle waiting times and unexpected situations with calmness, professionalism, and a solution-oriented approach;
• Represent the JNcQUOI brand with an elegant, welcoming, and professional attitude.
  

You bring:

• Previous experience in Guest Relations, Hostess, or a similar customer-facing role, preferably within high-end restaurants or luxury hospitality;
• A strong passion for guest experience and hospitality, with excellent attention to detail;
• Excellent English and Portuguese communication skills, with confidence interacting with international guests on a daily basis;
• Comfort working in a high-pressure, fast-paced restaurant environment, particularly with high table turnover;
• Strong communication, organization, and interpersonal skills;
• A polished, composed, and approachable presence, with a genuine ability to connect with guests.
  

We offer:

• The opportunity to work at JNcQUOI Asia, one of Lisbon’s most iconic dining destinations;
• A dynamic and international team with high standards of excellence;
• Competitive salary, tips, and opportunities for growth within the JNcQUOI Group;
• The opportunity to develop your career within a leading luxury hospitality group.