Quality Technician In Customer Relationship - Leiria

Onile IT; Viseu; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Meal card

Transport allowance

Health insurance

Annual wage increases

Teleworking allowance

Birthday offered

Job summary

Onile IT in Leiria is seeking a Quality Technician in Customer Relationship to monitor and evaluate the quality of customer interactions in the insurance sector. Fluency in French is required, with experience in Quality Monitoring and a rigorous, detail-oriented mindset.

The role offers a direct contract and a path to hybrid work after training. Initial training lasts up to 3 months in person, with progressive telework options and career growth as knowledge consolidates, along with competitive

Qualifications

• Fluent in French (oral and written).
• Experience in Quality Monitoring, ideally in contact centers or customer service.
• High degree of autonomy and sense of responsibility.
• Strong analytical, rigorous and detail-oriented approach.
• Good communication skills and critical thinking.
• Ability to identify opportunities for improvement and propose solutions.

Responsibilities

• Monitor and evaluate the quality of calls in customer service.
• Analyze customer interactions, identifying strengths and improvement opportunities.
• Verify compliance with internal procedures and quality standards.
• Identify deviations and propose improvement actions.
• Contribute to continuous improvement of service quality and customer experience.
• Ensure rigorous and consistent assessment of monitored interactions.

Skills

Fluent French

Quality Monitoring experience

Autonomy

Analytical thinking

Communication skills

Attention to detail

Job description

Quality Technician in Customer Relationship - Leiria

Role summary

Location:

Leiria Start date: ASAP About the project: We are recruiting Quality Technicians in Customer Relationship, fluent in French and experienced in Quality Monitoring, to join a team in the insurance area. The professional will be responsible for monitoring and evaluating the quality of interactions with customers, contributing to the continuous improvement of the service and the compliance with the defined quality procedures and standards. We look for independent, rigorous professionals with the ability to analyze and attention to detail.

Your main responsibilities

• monitor and evaluate the quality of calls made in the context of customer service;
• Analyze customer interactions, identifying strengths and opportunities for improvement;
• verify compliance with internal procedures and established quality standards;
• Identify deviations andpropose improvement actions ;
• contribute to the continuous improvement of the quality of customer service and experience;
• Ensure a rigorous and consistent assessment of monitored interactions.

What we're looking for

• Fluency in French, oral and written;
• Professional experiencein Quality Monitoring, preferably in contact centers or in the area of customer service;
• High degree of autonomyand sense of responsibility ;
• Capability of analysis,rigor and attention to detail;
• Good communication skills and critical spirit;
• Capacity to identify opportunities for improvement and propose solutions.

Training Integration includes a paid initial training plan, lasting approximately up to 3 months in person, ensuring all the necessary preparation for the performance of the function. After the completion of this training period, and through positive evaluation, there is the possibility of moving to a hybrid regime with 1 day of telework per week. As the employee consolidates knowledge and demonstrates consistent performance, he can evolve to a two-day telework scheme per week, according to company policy and team needs.

Schedule

Availability to work between:07h30 and 18h30From Monday to Friday.

What we offer

• Direct customer contract;
• Gross monthly wage of 1,332 €, paid in 14 months ;
• Transport allowance of 16 €/month ;
• Edenred meal card of 9 €/day of work, fully supported by the company;
• Multicare health insurance, including dental care, optics and hospitalization, with a contribution of €5/month;
• Loyalty Life Insurance ;
• performance premium associated with achievement of objectives from the first annual evaluation;
• Annual individual wage increases ;
• Teleworking allowance of 0,75 €/day of teleworking ;
• Antique premium ;
• Partnerships and advantages through the Collaborators Club, including gyms, restaurants, pharmacies and banks;
• Birthday offered.

Quality Technician In Customer Relationship - Leiria Leiria, Portuguese Republic, PT