Quality Technician in Customer Relationship - Lisbon

Onile IT; Lisboa; Hybrid; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Transport allowance

Meal card

Health insurance

Life Insurance

Performance bonus

Annual wage increases

Telework options

Job summary

Onile IT in Lisbon is seeking a Quality Technician in Customer Relationship fluent in French to monitor and evaluate interactions in the insurance domain. Training includes a paid initial program, followed by hybrid work with telework days increasing over time.

You will analyze calls, ensure compliance with quality standards, and drive continuous improvement. The role offers a direct contract, a gross monthly salary of €1,480 (14 payments), transport allowance, meal card, and health and life

Qualifications

• Fluency in French (oral and written) is required.
• Professional experience in Quality Monitoring, preferably in contact centers or customer service.
• High degree of autonomy and sense of responsibility.
• Capability to analyze, rigor and attention to detail.
• Good communication skills and critical thinking.
• Capacity to identify opportunities for improvement and propose solutions.

Responsibilities

• Monitor and evaluate the quality of calls in customer service context.
• Analyze customer interactions to identify strengths and opportunities for improvement.
• Verify compliance with internal procedures and established quality standards.
• Identify deviations and propose improvement actions.
• Contribute to continuous improvement of customer service quality and experience.
• Ensure a rigorous and consistent assessment of monitored interactions.

Skills

French fluency

Autonomy

Analytical ability

Attention to detail

Communication skills

Improvement identification

Job description

Quality Technician in Customer Relationship - Lisbon

Role summary

Location: Lisboa

Start date: ASAP

About the project: We are recruiting Quality Technicians in Customer Relationship, fluent in French and experienced in Quality Monitoring, to join a team in the insurance area. The professional will be responsible for monitoring and evaluating the quality of interactions with customers, contributing to the continuous improvement of the service and the compliance with the defined quality procedures and standards. We look for independent, rigorous professionals with the ability to analyze and attention to detail.

Your main responsibilities:

• monitor and evaluate the quality of calls made in the context of customer service;
• Analyze customer interactions, identifying strengths and opportunities for improvement;
• verify compliance with internal procedures and established quality standards;
• Identify deviations and propose improvement actions ;
• contribute to the continuous improvement of the quality of customer service and experience;
• Ensure a rigorous and consistent assessment of monitored interactions.

What we're looking for:

• Fluency in French, oral and written;
• Professional experience in Quality Monitoring, preferably in contact centers or in the area of customer service;
• High degree of autonomy and sense of responsibility ;
• Capability of analysis, rigor and attention to detail;
• Good communication skills and critical spirit;
• Capacity to identify opportunities for improvement and propose solutions.

Training Integration includes a paid initial training plan, lasting approximately up to 3 months in person, ensuring all the necessary preparation for the performance of the function.

After the completion of this training period, and through positive evaluation, there is the possibility of moving to a hybrid regime with 1 day of telework per week.

As the employee consolidates knowledge and demonstrates consistent performance, he can evolve to a two-day telework scheme per week, according to company policy and team needs.

Schedule Availability to work between:07h30 and 18h30From Monday to Friday.

What we offer

• Direct customer contract;
• Gross monthly salary of € 1,480, paid in 14 months ;
• Transport allowance of 30 €/month ;
• Edenred meal card of 10 €/day worked ;
• Multicare health insurance, including dental care, optics and hospitalization, with a contribution of €5/month;
• Loyalty Life Insurance ;
• performance premium associated with achievement of objectives from the first annual evaluation;
• Annual individual wage increases ; 1 €/day teleworking allowance ;
• Antique premium ;
• Partnerships and advantages through the Collaborators Club, including gyms, restaurants, pharmacies and banks ;
• Free medical consultation once a month ;
• Birthday offered;
• Offices with quick access from the East station, less than a minute walk away.