Quality Technician in Customer Relationship - Leiria

Onile IT; Leiria; Hybrid; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Direct customer contract

Gross monthly wage 1,332 € paid in 14

Transport allowance 16 €/month

Edenred meal card 9 €/day

Multicare health insurance

Life Insurance

Performance premium

Annual wage increases

Teleworking allowance

Loyalty Life Insurance

Collaborators Club benefits

Birthday offered

Job summary

Onile IT in Leiria is seeking a Quality Technician in Customer Relationship to monitor and evaluate the quality of customer interactions, guiding improvements and ensuring compliance with defined quality procedures.

The role requires fluent French, autonomy, analytical rigor, and attention to detail. Training is provided with a potential hybrid regime after the initial in-person phase and future eligibility for increased telework days.

Qualifications

• Fluency in French, oral and written.
• Professional experience in Quality Monitoring, preferably in contact centers or customer service.
• High degree of autonomy and sense of responsibility.
• Capability of analysis, rigor and attention to detail.
• Good communication skills and critical spirit.

Responsibilities

• Monitor and evaluate the quality of calls made in the context of customer service.
• Analyze customer interactions, identifying strengths and opportunities for improvement.
• Verify compliance with internal procedures and established quality standards.
• Identify deviations and propose improvement actions.
• Contribute to the continuous improvement of the quality of customer service and experience.
• Ensure a rigorous and consistent assessment of monitored interactions.

Skills

French fluency

Quality Monitoring experience

Autonomy

Attention to detail

Job description

Quality Technician in Customer Relationship - Leiria

Role summary

Location: Leiria

Start date: ASAP

About the project:

We are recruiting Quality Technicians in Customer Relationship, fluent in French and experienced in Quality Monitoring, to join a team in the insurance area.

The professional will be responsible for monitoring and evaluating the quality of interactions with customers, contributing to the continuous improvement of the service and the compliance with the defined quality procedures and standards.

We look for independent, rigorous professionals with the ability to analyze and attention to detail.

Your main responsibilities:

• monitor and evaluate the quality of calls made in the context of customer service;
• Analyze customer interactions, identifying strengths and opportunities for improvement;
• verify compliance with internal procedures and established quality standards;
• Identify deviations and propose improvement actions ;
• contribute to the continuous improvement of the quality of customer service and experience;
• Ensure a rigorous and consistent assessment of monitored interactions.

What we're looking for:

• Fluency in French, oral and written;
• Professional experience in Quality Monitoring, preferably in contact centers or in the area of customer service;
• High degree of autonomy and sense of responsibility ;
• Capability of analysis, rigor and attention to detail;
• Good communication skills and critical spirit;
• Capacity to identify opportunities for improvement and propose solutions.

Training Integration includes a paid initial training plan, lasting approximately up to 3 months in person, ensuring all the necessary preparation for the performance of the function.

After the completion of this training period, and through positive evaluation, there is the possibility of moving to a hybrid regime with 1 day of telework per week.

As the employee consolidates knowledge and demonstrates consistent performance, he can evolve to a two-day telework scheme per week, according to company policy and team needs.

Schedule Availability to work between:07h30 and 18h30From Monday to Friday.

What we offer

• Direct customer contract;
• Gross monthly wage of 1,332 €, paid in 14 months ;
• Transport allowance of 16 €/month ;
• Edenred meal card of 9 €/day of work, fully supported by the company;
• Multicare health insurance, including dental care, optics and hospitalization, with a contribution of €5/month;
• Loyalty Life Insurance ;
• performance premium associated with achievement of objectives from the first annual evaluation;
• Annual individual wage increases ;
• Teleworking allowance of 0,75 €/day of teleworking ;
• Antique premium ;
• Partnerships and advantages through the Collaborators Club, including gyms, restaurants, pharmacies and banks;
• Birthday offered.