French QA Associate – Customer Relationship (Lisbon)

Onile IT; Lisboa; Hybrid; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Transport allowance

Meal card

Health insurance

Life Insurance

Performance bonus

Annual wage increases

Telework options

Job summary

Onile IT in Lisbon is seeking a Quality Technician in Customer Relationship fluent in French to monitor and evaluate interactions in the insurance domain. Training includes a paid initial program, followed by hybrid work with telework days increasing over time.

You will analyze calls, ensure compliance with quality standards, and drive continuous improvement. The role offers a direct contract, a gross monthly salary of €1,480 (14 payments), transport allowance, meal card, and health and life

Qualifications

• Fluency in French (oral and written) is required.
• Professional experience in Quality Monitoring, preferably in contact centers or customer service.
• High degree of autonomy and sense of responsibility.
• Capability to analyze, rigor and attention to detail.
• Good communication skills and critical thinking.
• Capacity to identify opportunities for improvement and propose solutions.

Responsibilities

• Monitor and evaluate the quality of calls in customer service context.
• Analyze customer interactions to identify strengths and opportunities for improvement.
• Verify compliance with internal procedures and established quality standards.
• Identify deviations and propose improvement actions.
• Contribute to continuous improvement of customer service quality and experience.
• Ensure a rigorous and consistent assessment of monitored interactions.

Skills

French fluency

Autonomy

Analytical ability

Attention to detail

Communication skills

Improvement identification

Job description

Onile IT in Lisbon is seeking a Quality Technician in Customer Relationship fluent in French to monitor and evaluate interactions in the insurance domain. Training includes a paid initial program, followed by hybrid work with telework days increasing over time.

You will analyze calls, ensure compliance with quality standards, and drive continuous improvement. The role offers a direct contract, a gross monthly salary of €1,480 (14 payments), transport allowance, meal card, and health and life