French-Speaking Quality Monitor – Customer Relations

Onile IT; Leiria; Hybrid; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Direct customer contract

Gross monthly wage 1,332 € paid in 14

Transport allowance 16 €/month

Edenred meal card 9 €/day

Multicare health insurance

Life Insurance

Performance premium

Annual wage increases

Teleworking allowance

Loyalty Life Insurance

Collaborators Club benefits

Birthday offered

Job summary

Onile IT in Leiria is seeking a Quality Technician in Customer Relationship to monitor and evaluate the quality of customer interactions, guiding improvements and ensuring compliance with defined quality procedures.

The role requires fluent French, autonomy, analytical rigor, and attention to detail. Training is provided with a potential hybrid regime after the initial in-person phase and future eligibility for increased telework days.

Qualifications

• Fluency in French, oral and written.
• Professional experience in Quality Monitoring, preferably in contact centers or customer service.
• High degree of autonomy and sense of responsibility.
• Capability of analysis, rigor and attention to detail.
• Good communication skills and critical spirit.

Responsibilities

• Monitor and evaluate the quality of calls made in the context of customer service.
• Analyze customer interactions, identifying strengths and opportunities for improvement.
• Verify compliance with internal procedures and established quality standards.
• Identify deviations and propose improvement actions.
• Contribute to the continuous improvement of the quality of customer service and experience.
• Ensure a rigorous and consistent assessment of monitored interactions.

Skills

French fluency

Quality Monitoring experience

Autonomy

Attention to detail

Job description

Onile IT in Leiria is seeking a Quality Technician in Customer Relationship to monitor and evaluate the quality of customer interactions, guiding improvements and ensuring compliance with defined quality procedures.

The role requires fluent French, autonomy, analytical rigor, and attention to detail. Training is provided with a potential hybrid regime after the initial in-person phase and future eligibility for increased telework days.