French-Speaking Quality Monitor — Customer Care

Onile IT

Viseu

On-site

EUR 14,000 - 16,000

Full time

9 days ago

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Benefits offered by this job

Meal card

Transport allowance

Health insurance

Annual wage increases

Teleworking allowance

Birthday offered

Job summary

Onile IT in Leiria is seeking a Quality Technician in Customer Relationship to monitor and evaluate the quality of customer interactions in the insurance sector. Fluency in French is required, with experience in Quality Monitoring and a rigorous, detail-oriented mindset.

The role offers a direct contract and a path to hybrid work after training. Initial training lasts up to 3 months in person, with progressive telework options and career growth as knowledge consolidates, along with competitive

Qualifications

Fluent in French (oral and written).
Experience in Quality Monitoring, ideally in contact centers or customer service.
High degree of autonomy and sense of responsibility.
Strong analytical, rigorous and detail-oriented approach.
Good communication skills and critical thinking.
Ability to identify opportunities for improvement and propose solutions.

Responsibilities

Monitor and evaluate the quality of calls in customer service.
Analyze customer interactions, identifying strengths and improvement opportunities.
Verify compliance with internal procedures and quality standards.
Identify deviations and propose improvement actions.
Contribute to continuous improvement of service quality and customer experience.
Ensure rigorous and consistent assessment of monitored interactions.