Customer Support Specialist French & English Speaker

Hr4All; Lisboa; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ongoing training

Structured onboarding

Career progression

Multicultural team in Lisbon

Resumo da oferta

Hr4All is seeking a Customer Support Specialist fluent in French and English to provide professional assistance to customers in the French market. The role is on-site in Lisbon, offering a multicultural team environment and comprehensive training to ensure success from day one.

You will handle inquiries via phone, email, or chat, follow internal processes and quality standards, and identify sales opportunities when appropriate.

Qualificações

• Fluency in French (C1/C2) and English (B2 or above).
• Previous experience in customer service or similar role preferred.
• Strong communication skills and customer empathy.
• Ability to adapt to different types of customers and resolve issues efficiently.
• Motivation to learn and grow in a fast-paced and dynamic environment.
• Team spirit and a proactive, solutions-oriented mindset.

Responsabilidades

• Deliver accurate, polite, and professional support via phone, email, or chat.
• Assist customers from the French market with queries regarding household appliances.
• Provide tailored solutions and clear information based on internal processes and quality standards.
• Identify sales opportunities when appropriate, ensuring alignment with customer needs.
• Maintain high service levels by following Quality Guidelines and KPIs.
• Collaborate with team members to drive ongoing improvements in customer experience and satisfaction.
• Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday (Days off: Sunday and one additional rotating day).

Conhecimentos

French language proficiency

English language proficiency

Customer service mindset

Communication skills

Team collaboration

Descrição da oferta de emprego

About the job Customer Support Specialist French & English Speaker

Your Role

• Deliver accurate, polite, and professional support via phone, email, or chat
• Assist customers from the French market with their queries regarding household appliances
• Provide tailored solutions and clear information based on internal processes and quality standards
• Identify sales opportunities when appropriate, ensuring alignment with customer needs
• Maintain high service levels by following Quality Guidelines and KPIs
• Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
• Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday
  (Days off: Sunday and one additional rotating day)

Your Qualifications

• Fluency in French (C1/C2) and English (B2 or above)
• Previous experience in customer service or a similar role is preferred
• Strong communication skills and customer empathy
• Ability to adapt to different types of customers and resolve issues efficiently
• Motivation to learn and grow in a fast-paced and dynamic environment
• Team spirit and a proactive, solutions-oriented mindset

The Offer

• Opportunity to work for an innovative and globally recognized brand
• On-site position in Lisbon, in a modern office with an international team
• A supportive and multicultural work environment with ongoing training
• Clear career progression path and performance-driven recognition
• Structured onboarding to help you succeed from day one