French-speaking Customer Service Advisor - Guimarães, Portugal

AVEC Human Resources Services; Portugal; Hybrid; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Paid initial training

Career growth opportunities

Remote work option after 3-4 months

Discounts and partnerships

Modern facilities in Guimarães

Friendly and dynamic team environment

Job summary

AVEC Human Resources Services seeks a French-speaking Customer Service Advisor to join a growing project in Guimarães. You will support customers via calls and back-office channels, delivering a smooth and positive experience in a dynamic environment.

The role starts on-site with potential remote work after 3-4 months based on performance. You should be proactive, communicative, and customer-focused, bringing strong French skills and solid computer abilities to the team.

Qualifications

• Excellent French (C1/C2) required.
• Solid computer skills and IT literacy.
• Strong communication and interpersonal abilities.
• Customer-oriented mindset with results-driven approach.
• Proactive attitude and problem-solving skills.
• Experience in customer service or sales is an advantage.
• Availability for rotating schedules.
• Full-time availability (40h/week).
• Residing in Portugal (no relocation provided).

Responsibilities

• Assist customers via inbound and outbound calls.
• Manage requests through back-office channels.
• Guide and support customers throughout their experience.
• Identify needs and propose suitable solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks when required.
• Maintain high service quality standards.
• Use multiple IT systems and digital tools.

Skills

French

Computer skills

Communication skills

Customer focus

Proactive problem solving

Experience in customer service

Job description

French-speaking Customer Service Advisor

Guimarães, Portugal On-site

• Full-time


• No relocation

Role Overview

We are looking for French-speaking Customer Service Advisors to join a growing project in Guimarães. In this role, you will support customers through calls and back-office channels, ensuring a smooth and positive experience. This opportunity is ideal for communicative, proactive professionals who enjoy helping customers and working in a dynamic environment.

Work Organization

This position is based in modern offices in Guimarães, offering a welcoming and well-equipped workspace. To ensure a strong start, the first months are fully on-site. After 3-4 months, remote work may be possible depending on performance.

Your Responsibilities

• Assist customers via inbound and outbound calls


• Manage requests through back-office channels


• Guide and support customers throughout their experience


• Identify needs and propose suitable solutions


• Handle objections and complaints professionally


• Perform sales-related tasks when required


• Maintain high service quality standards


• Use multiple IT systems and digital tools

What You Need

• Excellent French (C1/C2)


• Solid computer skills


• Strong communication and interpersonal abilities


• Customer-oriented mindset and results-driven approach


• Proactive attitude and problem-solving skills


• Previous experience in customer service or sales is an advantage


• Availability for rotating schedules


• Full-time availability (40h/week)


• Already residing in Portugal (no relocation provided)

What We Offer

• Employment contract from day one


• Paid initial training


• Competitive salary package


• Attendance bonus


• Real opportunities for career growth


• A friendly and dynamic team environment


• Modern facilities in Guimarães


• Possibility of remote work after 3-4 months (based on performance)


• Discounts and partnerships across sectors such as banking, healthcare, sports and fashion