Quality Assurance Analyst - Moderation & Policy Excellence

Tdcx; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Flexible work options

Learning & development

Job summary

TDCX in Lisbon is seeking a Quality Auditor for Trust & Safety and content moderation. You will perform regular audits, document findings, and share actionable feedback to improve decision accuracy and alignment with policies.

Join a global company known for its learning culture and exposure to multiple languages. The role requires meticulous attention to detail, strong communication, and the ability to work in a fast-paced environment with evolving guidelines.

Qualifications

• Experience in Trust & Safety, content moderation, or quality assurance.
• Excellent documentation and communication skills in English.
• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decisions.
• Familiarity with quality audit processes, calibration methods, and moderation workflows.
• Methodical, objective approach to evaluating content decisions in high-risk situations.
• Comfortable working in fast-paced environments with evolving policies and tools.

Responsibilities

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment.
• Document quality findings clearly and share feedback with moderators and supervisors.
• Identify patterns in quality issues and systemic ambiguities.
• Participate in calibration sessions across vendor sites to maintain standard alignment.
• Work with Policy and L&D teams to refine training content and guidelines.
• Support quality investigations or deep dives into workflows, languages, or case types.
• Contribute to refinement of quality audit tools and scorecards.

Skills

Attention to detail

Quality audits

Documentation

Communication

Policy interpretation

Fast-paced environments

English proficiency

French/German (basic)

Tools

QA dashboards

Audit tools

Case review tools

Job description

TDCX in Lisbon is seeking a Quality Auditor for Trust & Safety and content moderation. You will perform regular audits, document findings, and share actionable feedback to improve decision accuracy and alignment with policies.

Join a global company known for its learning culture and exposure to multiple languages. The role requires meticulous attention to detail, strong communication, and the ability to work in a fast-paced environment with evolving guidelines.