Spanish-Speaking Trust & Safety Team Lead

TDCX, Inc.

Lisboa

Hybrid

EUR 32,000 - 45,000

Full time

6 days ago

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Benefits offered by this job

Remuneration and perks

Medical coverage

World-class workspaces

Learning & development plans

Flexible working arrangements

Direct public transport links

Job summary

Join TDCX, Inc., a Singapore-headquartered BPO leader, to lead a content moderation team in a dynamic global environment. You will coach, monitor performance, and drive improvements in collaboration with QA and L&D to ensure top-quality outputs.

The role emphasizes leadership, policy understanding, and strong English/Spanish communication in daily moderation operations across diverse clients.

Qualifications

Bachelor's degree or higher required.
2 years of content moderation operations experience preferred.
Experience leading and motivating teams to meet goals and metrics.
Strong project and resource management skills.
Excellent verbal and written communication in English and Spanish.
Ability to escalate and clarify policies when needed.

Responsibilities

Manage and support a team of moderators, including daily performance, productivity, and quality.
Provide real-time coaching and guidance to support team performance.
Conduct regular 1:1s with team members.
Collaborate with QA to understand audit results and drive improvements.
Assist onboarding of new moderators and coordinate with L&D and Trainers for performance improvement.
Escalate unclear cases for policy clarification.
Track team performance against SLAs and KPIs and contribute to reporting.
Foster a positive, respectful, and resilient team culture.