Safety Model QA & Performance Lead

TikTok; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Job summary

TikTok Lisbon is seeking a QA specialist within Trust & Safety to help maintain high quality standards across internal and external stakeholders. You will perform daily audits, identify blockers, and provide analysis to drive performance.

The role requires 1+ year QA experience, fluency in Spanish and English, and the ability to work with cross-functional teams to implement policy updates and training materials.

Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of business needs, strategic thinking and decision-making in complex situations.
• Familiar with labeling workflows and upstream/downstream collaboration.
• Fluent in Spanish and English for cross-market communication.
• Comfortable reporting to a broad range of XFN partners.
• Fast learner in a fast-paced environment.

Responsibilities

• Work independently and with stakeholders to deliver high performance standards across projects.
• Facilitate regular calibration meetings with stakeholders to share knowledge and quality standards.
• Collaborate with Policy POC to disseminate policy updates and ensure timely communication.
• Perform daily audits and provide analysis of errors and feedback to teams.
• Compile and deliver regular performance data reports to SME and management.
• Conduct RCA escalations through the relevant process.
• Identify areas for performance improvement across markets and implement solutions.
• Lead policy briefings to align changes with cultural and geographical conditions.
• Balance task delivery across queues using platforms like TCS or Rock Appeal.
• Support or backfill gaps in market support and onboarding training materials.
• Perform regular queue moderation and participate in knowledge quizzes to maintain policy skills.
• Design and implement a training plan according to the timeline.

Skills

QA experience

Spanish fluency

English fluency

XFN collaboration

Fast learner

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

TikTok Lisbon is seeking a QA specialist within Trust & Safety to help maintain high quality standards across internal and external stakeholders. You will perform daily audits, identify blockers, and provide analysis to drive performance.

The role requires 1+ year QA experience, fluency in Spanish and English, and the ability to work with cross-functional teams to implement policy updates and training materials.