Quality Analyst With German

Tdcx; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Flexible work options

Learning & development

Job summary

TDCX in Lisbon is seeking a Quality Auditor for Trust & Safety and content moderation. You will perform regular audits, document findings, and share actionable feedback to improve decision accuracy and alignment with policies.

Join a global company known for its learning culture and exposure to multiple languages. The role requires meticulous attention to detail, strong communication, and the ability to work in a fast-paced environment with evolving guidelines.

Qualifications

• Experience in Trust & Safety, content moderation, or quality assurance.
• Excellent documentation and communication skills in English.
• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decisions.
• Familiarity with quality audit processes, calibration methods, and moderation workflows.
• Methodical, objective approach to evaluating content decisions in high-risk situations.
• Comfortable working in fast-paced environments with evolving policies and tools.

Responsibilities

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment.
• Document quality findings clearly and share feedback with moderators and supervisors.
• Identify patterns in quality issues and systemic ambiguities.
• Participate in calibration sessions across vendor sites to maintain standard alignment.
• Work with Policy and L&D teams to refine training content and guidelines.
• Support quality investigations or deep dives into workflows, languages, or case types.
• Contribute to refinement of quality audit tools and scorecards.

Skills

Attention to detail

Quality audits

Documentation

Communication

Policy interpretation

Fast-paced environments

English proficiency

French/German (basic)

Tools

QA dashboards

Audit tools

Case review tools

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment
• Document quality findings in a clear, actionable manner and share feedback with moderators and supervisors
• Identify patterns in quality issues, such as misinterpretation of policy, knowledge gaps, or systemic ambiguity
• Participate in regular calibration sessions across vendor sites to maintain alignment on standards and scoring
• Work closely with Policy and L&D teams to help refine training content and clarify unclear guidelines
• Support quality investigations or deep dives into specific workflows, languages, or case types
• Contribute to the refinement of quality audit tools, processes, and scorecards as needed
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for?

• Experience in Trust & Safety, content moderation, or quality assurance, preferably in a gaming or user-generated content environment
• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decision-making
• Familiarity with quality audit processes, calibration methods, and moderation workflows
• Excellent documentation and communication skills, especially when delivering sensitive or constructive feedback.
• A methodical, objective approach to evaluating content decisions, even in high-risk or ambiguous situations.
• Comfortable working in fast-paced environments with evolving policies and tools.
• Excellent verbal and written communication skills in English, and French/German.

Bonus Points

• Experience in auditing moderation in multiple languages or regions
• Exposure to working with QA dashboards, case review tools, or audit automation systems
• Familiarity with policy development, L&D feedback loops, or root cause analysis.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.